We're constantly striving to make Design-her Gals a site that's fun and easy for you to navigate. So below are answers to your most "frequently asked questions."

If your question isn't there, please visit the contact us page, complete the form and we'll get back to you within 24 hours.

We might even post your question right here to help other members. So don't be shy! Ask us if you need help.

HOW DO I FIND MY TRACKING NUMBER? 

click here  to access your account.  Your tracking number is in MY ORDERS.  We use several different carriers of our ground shipping.

Ground Shipping: We use USPS, click here to enter your tracking number and check the status of your order.

OR

Ground Shipping: We use FEDEX SMARTPOST, CLICK HERE to enter your tracking number and check the status of your order.

AND

3 day, 2 day, Next Day: We use UPS, click here to enter your tracking number and check on the status of your order.
 

DOES DESIGN-HER GALS SHIP DOMESTIC AND INTERNATIONAL (Canada)?

Yes! Please be advised that orders sent to Canada may be charged an additional import tax/fee at the time of delivery. This fee is charged by Canada and is the responsibilty of the customer (the person receiving the package) to pay.

REGARDING INTERNATIONAL ORDERS.... Please contact us PRIOR to placing your international order so that we can let you know the cost. For example, shipping to Berlin is approximately $100.


WHAT ARE YOUR SHIPPING RATES?

Ground - $7.95
3 Day - $16.95 
2 Day - $20.95 
Next Day - $35
Canada - $20
Alaska and Hawaii - $12.95
International -contact us before ordering for the cost

* Please note that UPS guarantees business day arrivals only. 
                                                                                                                                               
CAN I HAVE MY ORDER SHIPPED TO A PO BOX?

Sorry ~ we do not ship to PO Boxes.

CAN I HAVE MY ORDER SHIPPED TO AN APO ADDRESS?

You sure can! Please email us for rates.


WHEN CAN I EXPECT MY ORDER?

Orders take 3 to 5 business days to process and print PLUS the shipping time. Ordering a faster shipping service DOES NOT expedite production time.

If you selected GROUND, after it is printed your package will have a delivery range of 4-9 business days, depending on your location. For orders shipped 3 Day, 2 Day or NEXT DAY please note that UPS guarantees business day arrivals only. Do NOT include weekends, holidays or the ship date to calculate your estimated arrival.

Here is how to create your Gal and add her to any of the amazing products in Zazzle (which are the non paper items like cell phone cases, mugs, luggage tags, 3M Post-it notes, T-shirts and so much more!) 

1.Go to www.designhergals.com and click GET STARTED to begin creating your Gal. When you are sure he/she looks just right, click SAVE from the left-side menu.  Don't worry - you can change her as many times are you would like, just remember to save the new version in your account.

2.Now you are in MY ACCOUNT, SAVED GALS/GUYS. Make sure the image you want to use is SELECTED and then just click SHOP GIFTS on the right side. 

3. You will see a countdown take place, then you need to click the CONTINUE button. 

4. Here you will be linked with our DHG Zazzle store and your Gal will appear on hundreds of products. Click on the product you want to purchase and begin the creation process. 

5. There are some pre-designed text fields on most of the products. You can change, modify, delete, and add new text where you need it. 

6. If you want paper products, those are available right on our Design-her Gals website.

I bought an item through your Design-her Gals' store on Zazzle - what happens if I don't like the product or it arrives damaged? 

According to the Zazzle website, "If you don't love it we'll take it back, no questions asked! We strive to exceed your expectations and delight you with every product you receive. All products are made with the best materials using our proprietary technologies and systems, and most are produced within 24 hours. If you are not satisfied for any reason, you may return any unused products for a replacement, refund or account credit within 30 days of receipt, subject to the exceptions. 

All returns are handled directly by Zazzle. To read their full return policy and to find out the exceptions or procedures, please click here.

Please note, our Print At Home feature is specifically designed for your PERSONAL in home use. Design-her Gals is a copyrighted, trademarked and licensed line. Should you desire to use this feature in a commercial fashion (for any business application), please contact dawn@designhergals.com. We want to be sure you have the tools you need along with our consent. Happy Printing! Dawn

HOW DOES THE PRINT AT HOME WORK? 
You can print THE STATIONERY PRODUCTS shown in STUFF TO BUY with all the Guys, Gals and Girls you can create. Ccurrently you can put 1 or 2 Guy/Gals/Girls on each card, label or sticker. Right now you can save up to 10 imagess, but you can always create new ones to replace the ones you already have saved and print the new ones too.
DOES THE PRINT AT HOME WORK ON BOTH A MACINTOSH AND PC?
Absolutely!

HOW CAN I TEST TO SEE IF MY PRINT FROM HOME FEATURE IS WORKING?  If you have already purchased the membership, the easiest way to make sure you can print is to go to MY ACCOUNT, MY PRINT PROJECTS and right next to any one of your saved jobs, click Print From Home.  You will then be given the option to print.

HOW CAN I SEE HOW MANY DAYS ARE LEFT ON MY PRINT FROM HOME MEMBERSHIP? 

Click on MY ACCOUNT at the top Nav. On the next page (left side) you will see ACCOUNT OVERVIEW and down towards it will say PRINT AT HOME MEMBERSHIP expires in X number of days.  

ONCE I PURCHASE THE GREATER GAL MEMBERSHIP, HOW DO I BEGIN PRINTING AT HOME?
You can print at home immediately. Everything you create is stored right online so there are no CD's or JPG files sent to you. Simply create your Gal and when you are in SHOP you will see all of the layouts you can create and print right at home. Remember, since your Gals and print jobs are stored on our site, you can go anywhere to print them as long as you have internet access and a printer. Just log into your account and print.

I SEE "SHOP", BUT I WANT TO PRINT FROM HOME?  Don't worry! Once you click on SHOP, you will see categories and within each category you will find layouts that you can design with your Gal on it. After you have designed and saved your print job, you will have the option to print from home.

HERE ARE STEP BY STEP INSTRUCTIONS TO PRINT AT HOME Click on Get Started, design your Gal and then save her in your account.  

To place your saved Guy/Gal on stationery products, click MY ACCOUNT at the top, then SAVED GUYS/GALS on the left. SELECT the image you which to use and on the right click SHOP PAPER.

When you are done, click on Stuff To Buy. Here are all of the layouts. Select a category and a layout. Don't worry about seeing the price list - you will be able to print from home after you are done creating. (If you click Save after creating your Gal, after she is Saved you will be in MY GALS. Now click on either Print At Home or Stuff to Buy and you will be taken to the area to select your category and layout to begin creating!)

After you select your layout, you can use the Gal you just created or one of your saved Gals.

Add text to the layout and click Save!  Name your print job and now you are in MY PRINT JOBS. Right next to your saved print jobs is the Print At Home button. Click on that and you will be able to print.

DO I NEED A SPECIAL PRINTER?
In order to print from home, you'll need a color printer (ink jet, bubble jet, color laser) that's compatible with your computer. Contact the manufacturer for compatible models.
CAN I PRINT FROM ANY LOCATION OR DO I HAVE TO USE THE SAME COMPUTER I REGISTERED ON?
When you purchase the Print At Home membership, you can print from any computer at any location. Just go to www.designhergals.com, log on to your account and your saved Gals and print jobs will be in MY ACCOUNT. When you select "Print At Home" your jobs will print out on what ever printer is attached to the computer you are using at the time.
CAN I PRINT T-SHIRTS AT HOME?
No, you won't be able to because the image will come out reversed when you print at home.

ARE YOU HAVING TROUBLE PRINTING AT HOME?

Our Gals are very picky about their internet browser. Our Gals prefer to use Mozilla Firefox as their internet browser. It's easy, safe and FREE to do. Go to Mozilla Firefox and click on "Download Firefox".
Internet Explorer is our second choice, however our Gals just do not seem to like AOL or Safari (they just do not work right or print well.)
Don't forget to refresh and reboot your computer after you have made these adjustments. 

WHY ARE TWO OF MY CARDS GETTING CUT OFF WHEN I PRINT FROM HOME?

Most home inkjet printers have a non-printable 3/4" edge that the printer uses to grip the paper and pull it through. Unfortunately, since the printer can't print there, the left side of the border will be cut off on the 2 cards on the left of the page when printing at home. This only applies to cards with patterned borders and is not an issue for cards with plain white edges. We are working on a solution for our Print At Home customer to be able to use bordered cards and will keep you updated! 

DO I NEED SPECIAL PAPER?
All of our stationery designs have been formatted with specific templates in mind. To purchase the paper at your local office supply store, we have provided sample Avery product numbers below. Avery numbers change, so the important thing to note is the number of cards or stickers per sheet and the layout (which is why we have indicated how many up and how many over.)
Flat Note Cards, Flat Note Invitations and Recipe Cards - ie: Avery #8315. (4 cards per sheet - 2 up, 2 over. Each card is 5 1/2" x 4 1/4". Envelopes are sold separately when you buy the note cards on your own.)

Folded Cards (5 x 7 size )- No Avery number. Print them on card stock, fold in half and trim to fit in an A7 size envelope. The final trimmed size when they are folded is 5 X 7. There is a 1/4" overage of the design (bleed) on the top, bottom and right side, which you will want to trim off too.
The text you see on the screen will not print on your cards. To add your own text, first print the holiday cards with your Gal on them. Now open a Word document and write your text. Insert your printed cards back into your printer and print your Word document on the cards.

Folded Cards (4 1/4 X 5 1/2 size )- Avery #3268 or similar scored card stock. Please note: when printing the layout at home, one card image may be cut-off depending on the height of your Gal's accessories.

Calling Cards - ie: Avery #28877 (10 cards per sheet: 5 up, 2 over. Each calling card is 2" x 3 1/2".)
#10 Invitations - No Avery number. (Simply use 8 1/2" x 11" card stock. Each invitation will be 3 7/8" x 9 1/4". You will print 2 invitations per sheet, they fit in a standard #10 envelope and no extra postage is needed.)
3" x 3" Small Square Cards - No Avery number. (Simply use 8 1/2" x 11" card stock. You will print 6 per sheet - 3 up and 2 over.)

Memo Paper - No Avery number. (Use 8 1/2" x 14" - legal size paper). You will print 4 per sheet - 2 up and 2 over and each memo sheet measures 4 1/4" x 6 1/4". Remember when you print them at home, you won't have the acrylic memo holder.)

Cute Little Notes - No Avery number. (Simply use 8 1/2" x 11" paper. You will print 6 per sheet, but remember that when you print them at home, they won't be gummed at the top. They will be loose sheets of paper.)

Letterhead: No Avery number. (Use 8 1/2" x 11" paper or stationery. You will print 1 per sheet.)

Return Address labels - ie: Avery #18160 (30 labels per sheet - 10 up, 3 over. Each label is 2 5/8" x 1".)

Large Round Stickers - ie: Avery #5294 (12 labels per sheet - 4 up, 3 over. Each sticker is 2 1/2".)

Round Accent Sticker - ie: Avery #5293 (24 labels per sheet - 6 up, 4 over. Each stickers is 1.67".)

Gift Stickers - ie: Avery #18163 (10 labels per sheet - 5 up, 2 over. Each sticker is 4" x 2".)

Large Gift Stickers - ie: Avery #05264 (6 labels per sheet - 3 up, 2 over. Each sticker is 3 1/3" x 4".)

We have 2 kinds of gift certificates and here is how to order them.

If you would like to give your friend a gift certificate to purchase anything on the site, click here.

If you would like to give your friend a gift certificate to purchase the Print From Home Membership, click here. Then select "buy for a friend." 

Fill out the 3 boxes - To, From and Message. Now add this to your shopping cart.
 
Right after you have purchased your gift certificate you will have 3 options. See below.

Once you complete the checkout process, you are taken to your “final order summary” page. Here you can click on the word VIEW next to the Gift Certificate you just purchased and you will be given 3 options.
1) PRINT (to print out the certificate and mail it to a friend)
2) EMAIL (so you can email the gift certificate to the recipient)
3) REDEEM NOW. If you click on REDEEM NOW, the gift certificate will be redeemed in your own account and you will have a credit (in the value of the gift certificate) to use on your own future orders.

If you inadvertently finished the check out process and forgot to email or print the gift certificate, here is how to find the gift certificate in your account.

Please click on MY ACCOUNT at the top and then ORDERS & BILLING HISTORY on the left Nav. 

Here you will see your order in PAST ORDERS. Find the order you placed for the gift certificate and click on VIEW INVOICE right next to that order number.

You will see the Gift Certificate order - click VIEW on the right side.

On the next page you will see the 3 options again. You can print, email or redeem now (which will put the value back into your own account.)


If you received a gift certificate, here is how to redeem it.
1) Place the items you wish to purchase into your shopping cart.
2) Continue through the check out process and on the last page you will see 2 boxes. One is for a Promotional Code and one is for a GIFT CODE.
3) Enter the GIFT CODE that you have into the box marked Gift Code and click on the word APPLY.
4) Once you have done this, you will see that the original total due has now been reduced by the amount on the gift certificate.
5) If your order was more then the value of the gift certificate, simply enter a credit card number in and continue the check out process. Your credit card will only be charged the balance due.
6) If the gift certificate was worth more then what you purchased, you will have a credit on your account to apply to any future orders.

Our Downloadable image is perfect for you to use or to give as a gift!  You will receive 2 sizes of the image - a small and larger which can be used as an email signature, added to flyers, used to order unique gift items and so much more! 

Any saved GuylGal can become a Downloadable Gal. 

HOW TO BUY:

Design your image and save them in your account. Don't forget all the FUN STUFF to give your image that personalized flare!

Click MY ACCOUNT at the top, then SAVED GUYS and GALS on the left Nav.

Select the saved Guy/Gal you which to purchase and on the right click Hi-Res Image.

You will see a countdown take place as the system prepares the image. As soon as this is done, you will click Get Hi-Res Image which adds the image to your shopping cart. Check out and when you have complete the order, the 2 images (one smaller and one larger one) will be in ORDERS & BILLING HISTORY.

Save the images to your desk top to use.

HOW TO GIVE THE DOWNLOADABLE IMAGE AS A GIFT -

Follow all of the steps above.  After you have purchased the image, saved them to your computer. Use one of the images to create a cute Gift Certificate in your own Word program (or something similar.)

Now print, roll and give the gift the certifate to your friend! After they open the gift, you can email them the 2 files you downloaded so they can have them.

Exciting news! We now offer a new smile for our Gals so you can show those pearly whites.  After you design your Gal, click on FUN STUFF and then click on HATS or EYEWEAR.  You will find the smile there and can even select from a variety of lip shades.