
We're constantly striving to make Design-her Gals a site that's fun and easy for you to navigate. So below are answers to your most "frequently asked questions."
If your question isn't there, please visit the contact us page, complete the form and we'll get back to you within 24 hours.
We might even post your question right here to help other members. So don't be shy! Ask us if you need help.

HOW DO I FIND MY TRACKING NUMBER?
click here to access your account. Your tracking number is in MY ORDERS. We use several different carriers of our ground shipping.
Ground Shipping: We use USPS, click here to enter your tracking number and check the status of your order.
OR
Ground Shipping: We use FEDEX SMARTPOST, CLICK HERE to enter your tracking number and check the status of your order.
AND
3 day, 2 day, Next Day: We use UPS, click here to enter your tracking number and check on the status of your order.
DOES DESIGN-HER GALS SHIP DOMESTIC AND INTERNATIONAL (Canada)?
Yes! Please be advised that orders sent to Canada may be charged an additional import tax/fee at the time of delivery. This fee is charged by Canada and is the responsibilty of the customer (the person receiving the package) to pay.
REGARDING INTERNATIONAL ORDERS.... Please contact us PRIOR to placing your international order so that we can let you know the cost. For example, shipping to Berlin is approximately $100.
WHAT ARE YOUR SHIPPING RATES?
Ground - $7.95
3 Day - $16.95
2 Day - $20.95
Next Day - $35
Canada - $20
Alaska and Hawaii - $12.95
International -contact us before ordering for the cost
* Please note that UPS guarantees business day arrivals only.
CAN I HAVE MY ORDER SHIPPED TO A PO BOX?
Sorry ~ we do not ship to PO Boxes.
CAN I HAVE MY ORDER SHIPPED TO AN APO ADDRESS?
You sure can! Please email us for rates.
WHEN CAN I EXPECT MY ORDER?
Orders take 3 to 5 business days to process and print PLUS the shipping time. Ordering a faster shipping service DOES NOT expedite production time.
If you selected GROUND, after it is printed your package will have a delivery range of 4-9 business days, depending on your location. For orders shipped 3 Day, 2 Day or NEXT DAY please note that UPS guarantees business day arrivals only. Do NOT include weekends, holidays or the ship date to calculate your estimated arrival.
Here is how to create your Gal and add her to any of the amazing products in Zazzle (which are the non paper items like cell phone cases, mugs, luggage tags, 3M Post-it notes, T-shirts and so much more!)
1.Go to www.designhergals.com and click GET STARTED to begin creating your Gal. When you are sure he/she looks just right, click SAVE from the left-side menu. Don't worry - you can change her as many times are you would like, just remember to save the new version in your account.
2.Now you are in MY ACCOUNT, SAVED GALS/GUYS. Make sure the image you want to use is SELECTED and then just click SHOP GIFTS on the right side.
3. You will see a countdown take place, then you need to click the CONTINUE button.
4. Here you will be linked with our DHG Zazzle store and your Gal will appear on hundreds of products. Click on the product you want to purchase and begin the creation process.
5. There are some pre-designed text fields on most of the products. You can change, modify, delete, and add new text where you need it.
6. If you want paper products, those are available right on our Design-her Gals website.
I bought an item through your Design-her Gals' store on Zazzle - what happens if I don't like the product or it arrives damaged?
According to the Zazzle website, "If you don't love it we'll take it back, no questions asked! We strive to exceed your expectations and delight you with every product you receive. All products are made with the best materials using our proprietary technologies and systems, and most are produced within 24 hours. If you are not satisfied for any reason, you may return any unused products for a replacement, refund or account credit within 30 days of receipt, subject to the exceptions.
All returns are handled directly by Zazzle. To read their full return policy and to find out the exceptions or procedures, please click here.
Please note, our Print At Home feature is specifically designed for your PERSONAL in home use. Design-her Gals is a copyrighted, trademarked and licensed line. Should you desire to use this feature in a commercial fashion (for any business application), please contact dawn@designhergals.com. We want to be sure you have the tools you need along with our consent. Happy Printing! Dawn
HOW DOES THE PRINT AT HOME WORK?
You can print THE STATIONERY PRODUCTS shown in STUFF TO BUY with all the Guys, Gals and Girls you can create. Ccurrently you can put 1 or 2 Guy/Gals/Girls on each card, label or sticker. Right now you can save up to 10 imagess, but you can always create new ones to replace the ones you already have saved and print the new ones too.
DOES THE PRINT AT HOME WORK ON BOTH A MACINTOSH AND PC?
Absolutely!
HOW CAN I TEST TO SEE IF MY PRINT FROM HOME FEATURE IS WORKING? If you have already purchased the membership, the easiest way to make sure you can print is to go to MY ACCOUNT, MY PRINT PROJECTS and right next to any one of your saved jobs, click Print From Home. You will then be given the option to print.
HOW CAN I SEE HOW MANY DAYS ARE LEFT ON MY PRINT FROM HOME MEMBERSHIP?
Click on MY ACCOUNT at the top Nav. On the next page (left side) you will see ACCOUNT OVERVIEW and down towards it will say PRINT AT HOME MEMBERSHIP expires in X number of days.
ONCE I PURCHASE THE GREATER GAL MEMBERSHIP, HOW DO I BEGIN PRINTING AT HOME?
You can print at home immediately. Everything you create is stored right online so there are no CD's or JPG files sent to you. Simply create your Gal and when you are in SHOP you will see all of the layouts you can create and print right at home. Remember, since your Gals and print jobs are stored on our site, you can go anywhere to print them as long as you have internet access and a printer. Just log into your account and print.
I SEE "SHOP", BUT I WANT TO PRINT FROM HOME? Don't worry! Once you click on SHOP, you will see categories and within each category you will find layouts that you can design with your Gal on it. After you have designed and saved your print job, you will have the option to print from home.
HERE ARE STEP BY STEP INSTRUCTIONS TO PRINT AT HOME Click on Get Started, design your Gal and then save her in your account.
To place your saved Guy/Gal on stationery products, click MY ACCOUNT at the top, then SAVED GUYS/GALS on the left. SELECT the image you which to use and on the right click SHOP PAPER.
When you are done, click on Stuff To Buy. Here are all of the layouts. Select a category and a layout. Don't worry about seeing the price list - you will be able to print from home after you are done creating. (If you click Save after creating your Gal, after she is Saved you will be in MY GALS. Now click on either Print At Home or Stuff to Buy and you will be taken to the area to select your category and layout to begin creating!)
After you select your layout, you can use the Gal you just created or one of your saved Gals.
Add text to the layout and click Save! Name your print job and now you are in MY PRINT JOBS. Right next to your saved print jobs is the Print At Home button. Click on that and you will be able to print.
DO I NEED A SPECIAL PRINTER?
In order to print from home, you'll need a color printer (ink jet, bubble jet, color laser) that's compatible with your computer. Contact the manufacturer for compatible models.
CAN I PRINT FROM ANY LOCATION OR DO I HAVE TO USE THE SAME COMPUTER I REGISTERED ON?
When you purchase the Print At Home membership, you can print from any computer at any location. Just go to www.designhergals.com, log on to your account and your saved Gals and print jobs will be in MY ACCOUNT. When you select "Print At Home" your jobs will print out on what ever printer is attached to the computer you are using at the time.
CAN I PRINT T-SHIRTS AT HOME?
No, you won't be able to because the image will come out reversed when you print at home.
ARE YOU HAVING TROUBLE PRINTING AT HOME?
Our Gals are very picky about their internet browser. Our Gals prefer to use Mozilla Firefox as their internet browser. It's easy, safe and FREE to do. Go to Mozilla Firefox and click on "Download Firefox".
Internet Explorer is our second choice, however our Gals just do not seem to like AOL or Safari (they just do not work right or print well.)
Don't forget to refresh and reboot your computer after you have made these adjustments.
WHY ARE TWO OF MY CARDS GETTING CUT OFF WHEN I PRINT FROM HOME?
Most home inkjet printers have a non-printable 3/4" edge that the printer uses to grip the paper and pull it through. Unfortunately, since the printer can't print there, the left side of the border will be cut off on the 2 cards on the left of the page when printing at home. This only applies to cards with patterned borders and is not an issue for cards with plain white edges. We are working on a solution for our Print At Home customer to be able to use bordered cards and will keep you updated!
DO I NEED SPECIAL PAPER?
All of our stationery designs have been formatted with specific templates in mind. To purchase the paper at your local office supply store, we have provided sample Avery product numbers below. Avery numbers change, so the important thing to note is the number of cards or stickers per sheet and the layout (which is why we have indicated how many up and how many over.)
Flat Note Cards, Flat Note Invitations and Recipe Cards - ie: Avery #8315. (4 cards per sheet - 2 up, 2 over. Each card is 5 1/2" x 4 1/4". Envelopes are sold separately when you buy the note cards on your own.)
Folded Cards (5 x 7 size )- No Avery number. Print them on card stock, fold in half and trim to fit in an A7 size envelope. The final trimmed size when they are folded is 5 X 7. There is a 1/4" overage of the design (bleed) on the top, bottom and right side, which you will want to trim off too.
The text you see on the screen will not print on your cards. To add your own text, first print the holiday cards with your Gal on them. Now open a Word document and write your text. Insert your printed cards back into your printer and print your Word document on the cards.
Folded Cards (4 1/4 X 5 1/2 size )- Avery #3268 or similar scored card stock. Please note: when printing the layout at home, one card image may be cut-off depending on the height of your Gal's accessories.
Calling Cards - ie: Avery #28877 (10 cards per sheet: 5 up, 2 over. Each calling card is 2" x 3 1/2".)
#10 Invitations - No Avery number. (Simply use 8 1/2" x 11" card stock. Each invitation will be 3 7/8" x 9 1/4". You will print 2 invitations per sheet, they fit in a standard #10 envelope and no extra postage is needed.)
3" x 3" Small Square Cards - No Avery number. (Simply use 8 1/2" x 11" card stock. You will print 6 per sheet - 3 up and 2 over.)
Memo Paper - No Avery number. (Use 8 1/2" x 14" - legal size paper). You will print 4 per sheet - 2 up and 2 over and each memo sheet measures 4 1/4" x 6 1/4". Remember when you print them at home, you won't have the acrylic memo holder.)
Cute Little Notes - No Avery number. (Simply use 8 1/2" x 11" paper. You will print 6 per sheet, but remember that when you print them at home, they won't be gummed at the top. They will be loose sheets of paper.)
Letterhead: No Avery number. (Use 8 1/2" x 11" paper or stationery. You will print 1 per sheet.)
Return Address labels - ie: Avery #18160 (30 labels per sheet - 10 up, 3 over. Each label is 2 5/8" x 1".)
Large Round Stickers - ie: Avery #5294 (12 labels per sheet - 4 up, 3 over. Each sticker is 2 1/2".)
Round Accent Sticker - ie: Avery #5293 (24 labels per sheet - 6 up, 4 over. Each stickers is 1.67".)
Gift Stickers - ie: Avery #18163 (10 labels per sheet - 5 up, 2 over. Each sticker is 4" x 2".)
Large Gift Stickers - ie: Avery #05264 (6 labels per sheet - 3 up, 2 over. Each sticker is 3 1/3" x 4".)
We have 2 kinds of gift certificates and here is how to order them.
If you would like to give your friend a gift certificate to purchase anything on the site, click here.
If you would like to give your friend a gift certificate to purchase the Print From Home Membership, click here. Then select "buy for a friend."
Fill out the 3 boxes - To, From and Message. Now add this to your shopping cart.
Right after you have purchased your gift certificate you will have 3 options. See below.
Once you complete the checkout process, you are taken to your “final order summary” page. Here you can click on the word VIEW next to the Gift Certificate you just purchased and you will be given 3 options.
1) PRINT (to print out the certificate and mail it to a friend)
2) EMAIL (so you can email the gift certificate to the recipient)
3) REDEEM NOW. If you click on REDEEM NOW, the gift certificate will be redeemed in your own account and you will have a credit (in the value of the gift certificate) to use on your own future orders.
If you inadvertently finished the check out process and forgot to email or print the gift certificate, here is how to find the gift certificate in your account.
Please click on MY ACCOUNT at the top and then ORDERS & BILLING HISTORY on the left Nav.
Here you will see your order in PAST ORDERS. Find the order you placed for the gift certificate and click on VIEW INVOICE right next to that order number.
You will see the Gift Certificate order - click VIEW on the right side.
On the next page you will see the 3 options again. You can print, email or redeem now (which will put the value back into your own account.)
If you received a gift certificate, here is how to redeem it.
1) Place the items you wish to purchase into your shopping cart.
2) Continue through the check out process and on the last page you will see 2 boxes. One is for a Promotional Code and one is for a GIFT CODE.
3) Enter the GIFT CODE that you have into the box marked Gift Code and click on the word APPLY.
4) Once you have done this, you will see that the original total due has now been reduced by the amount on the gift certificate.
5) If your order was more then the value of the gift certificate, simply enter a credit card number in and continue the check out process. Your credit card will only be charged the balance due.
6) If the gift certificate was worth more then what you purchased, you will have a credit on your account to apply to any future orders.
Our Downloadable image is perfect for you to use or to give as a gift! You will receive 2 sizes of the image - a small and larger which can be used as an email signature, added to flyers, used to order unique gift items and so much more!
Any saved GuylGal can become a Downloadable Gal.
HOW TO BUY:
Design your image and save them in your account. Don't forget all the FUN STUFF to give your image that personalized flare!
Click MY ACCOUNT at the top, then SAVED GUYS and GALS on the left Nav.
Select the saved Guy/Gal you which to purchase and on the right click Hi-Res Image.
You will see a countdown take place as the system prepares the image. As soon as this is done, you will click Get Hi-Res Image which adds the image to your shopping cart. Check out and when you have complete the order, the 2 images (one smaller and one larger one) will be in ORDERS & BILLING HISTORY.
Save the images to your desk top to use.
HOW TO GIVE THE DOWNLOADABLE IMAGE AS A GIFT -
Follow all of the steps above. After you have purchased the image, saved them to your computer. Use one of the images to create a cute Gift Certificate in your own Word program (or something similar.)
Now print, roll and give the gift the certifate to your friend! After they open the gift, you can email them the 2 files you downloaded so they can have them.
Exciting news! We now offer a new smile for our Gals so you can show those pearly whites. After you design your Gal, click on FUN STUFF and then click on HATS or EYEWEAR. You will find the smile there and can even select from a variety of lip shades.
To create a Mom2be Gal, click Get Started and select one of the 3 Gals.
Design your Gal, selecting her eye shape & color, hair style etc. Now click on the OUTFITS and scroll to the bottom of the section where the Mom2be is located. Our clothes actually create the baby bump!
Now take your Gal to the FUN STUFF and add or change any accessories to complete the Gal so she is just as you want her to be. Just don't go to the tops or bottoms as that will delete the baby bump and then you will need to go back to OUTFITS.
Save your Mom2be Gal in your account to use on stationery layouts or to take to our DHG Zazzle Gift Store.
When using an iPAD & IPHONE on our site, currently you will be able to access everything in our "Stuff To Buy" section, but to design your Gal or place an order you will need to use a computer.
However we do have some great news! Our team has found an app that seems to allow them to view our website on their iphone and ipad! The app is called Puffin (has an image of a puffin bird on it).
We are very excited about this possibility, but it is important for you to understand that we don't receive any commission from Puffin nor can we guarantee that you will have success when using it. It has just been an app that our staff has personally been using on their ipads so that they can access the website.
If you chose to purchase this app, we hope it will work for you so that you can being creating and ordering your Design-her Gals products.
Gal Pals - You can put 2 Gals together right on the site! Here is what you need to do.
1. Create the Gal, Guy or Girl that you want to be your Pal and save him/her in your account.
2. Any of your Saved Gals or Girls can be a PAL.
3. Now design your own Gal and then add your Pal by going to FUN STUFF - ON THE OTHER HAND (blue button.) You will see ALL your SAVED GALS (except for the one you are working on) up at the top.
4. Click on the Gal or Girl Pal you want to add to your own Gal. Items held in either Gal's hand that will get in the way will automatically be removed.
5. Click SAVE and now your two Gals are together as its own image - you can now saved 9 Gals in your account now!
6. Take that combined image to STUFF TO BUY, and place the Gals together on any of our Two Gal layouts.
When using our site there are several thing you need to be sure of.
1) You need to have a high speed internet connection (DSL, cable modem, T1 line) because dial up is just too slow for our Gals.
2) iPAD & IPHONE: Currently our "Stuff To Buy" can be accessed on the iphone and ipad, but to design your Gal or place an order you will need to use a computer.
However we do have some great news! Our team has found an app that seems to allow them to view our website on their iphone and ipad! The app is called Puffin (has an image of a puffin bird on it).
We are very excited about this possibility, but it is important for you to understand that we don't receive any commission from Puffin nor can we guarantee that you will have success when using it. It has just been an app that our staff has personally been using on their ipads so that they can access the website.
If you chose to purchase this app, we hope it will work for you so that you can being creating and ordering your Design-her Gals products.
If you are having trouble seeing things in the dressing room or seeing outputs in the PrintShop please read #3 AND #5 below.
3) Our site uses Macromedia Flash Player Technology, which comes installed on many browsers. If you're having trouble seeing things on our site, or if your browser sends you an error message telling you that you need to install Macromedia Flash Player, you may need to download and install a free plug-in or upgrade your current version. It's easy, safe and FREE to do. Go to Macromedia Flash Install and click on "Download Now".
4) Make sure that you clear your Cache (temporary internet files).
5) Make sure your Cookies and Java Script are enabled.
6) BROWSERS: Our Gals are very picky about their internet browser. Our Gals prefer to use Modzilla Firefox as their internet browser. It's easy, safe and FREE to do. Go to Mozilla Firefox and click on "Download Firefox".
Internet Explorer is our second choice, however you may experience a clicking noise if you are using IE 6. Our Gals just do not seem to like AOL or Safari (they just do not work right or print well.)
7) Don't forget to refresh and reboot your computer after you have made these adjustments.
Other tech questions? Write to us at questions.
Great News! We have a downloadable Gal which is perfect for this. Click here for details
How to design your Gal.
1. Click on GET STARTED and this will take you to the dressing room.
2. Choose your Gal Type.
3. Now create your Gal by choosing her eye shape and color, skin tone, hair style and color. Next pick the clothes. You can select outfits or you can pick the top and bottom and don't forget her shoes.
4. The Fun Stuff is where you will find all of the accessories to hold or wear.
5. When you are finished click SAVE. Remember you can change her as much as you like so have fun.
Now that your Gal is saved, here is how to design a layout.
1. Go to MY ACCOUNT, then MY SAVED GUYS & GALS.
2. Click the word "select" under the Gal you want to use.
3. Click Shop Paper on the right side.
4. Now you will be in our Stuff To Buy section. On the left are all of the categories. Click on a category and see all the layout options. Once you find the layout you would like to use, simply click on it and your Gal will appear.
5. On the right you will see 3 options. Select Use Same Gal and this will place the Gal you just selected onto the layout. Or you can choose Saved Gal and you will go back to your Saved Gals so you can pick a different one. The final option is Create New Gal and with this option you will begin the creating process over again.
6. With the Gal on the layout, simply enter the text as you would like it to read (choose the font, color ink, normal or bold. Click on the layout as some designs have multiple text areas for you to use.
7. Click SAVE and give your new print job a title. Now you are in MY PRINT JOBS and you are ready to order.
How to order:
Go to MY PRINT JOBS and click on ORDER next to the print job you want to order. Add this to your cart, select the quantity and continue the check out process.
Important tip: Our Gals will print out 2 3/4 inches tall. Also, all of our font options are wonderful, but we recommend use BOLD and LARGE font for the text field.
Ready to start?click here.
WANT TO CHANGE YOUR PASSWORD?
Simply go to MY ACCOUNT
Click on EDIT YOUR PROFILE
On the next page click on EDIT YOUR PROFILE again.
It is right here that you will be able to change your password. Don't forget that your password is case sensitive so be sure to use upper and lower cases appropriately.
DID YOU FORGET YOUR PASSWORD?
Click on LOG IN.
Now click on "I forgot my password."
On the next page, enter your email address.
Click Send.
Now go to your email account (the email account you registed with.) Soon you will receive an email from us containing a temporary password. Don't forget that your password is case sensitive so be sure to use upper and lower cases appropriately.
Please check your SPAM folders as the email might go there.
DID YOU CHANGE YOUR EMAIL ADDRESS?
If you no longer have the original email account, please contact us and we can help you update your email account so you can have access to your already saved images and designs. When you contact us, please let us know the original email address and the one you need it changed to.
You can build Gals galore - no limit! But...you can only save up to 10 at a time. After you have saved 10 Gals, when you make your 11th Gal you can decide to replace one of your existing Gals or continue without saving. If you continue without saving, you can still use this 11th Gal to create a print job.
To find the Gals you created, click on MY ACCOUNT on the top, then on MY SAVED GUYS and GALS. The Gals you create are saved here indefinitely - or until you decide to make changes or replace them with new Gals.
After saving, you have the opportunity to print on a choice of different paper products or order gifts from our DHG Zazzle store.
No, Design-her Gals, L.L.C. owns the copyright on all our designs, but you are welcome to use them for the purposes indicated on the site. Reproducing Design-her Gals for other purposes is illegal and strictly prohibited. Don't do it, OK?
You don't have to register to create on Design-her Gal. Play as often as you like in the Dressing Room. But if you want to save your Guys/Gals so you can send FREE e-Cards, order our paper items, then you do need to register. To register now, click here.
Remember, registration is FREE, sending e-Cards are FREE and creating and saving Gals are FREE. If you would like to order stationery or gifts through our DHG Zazzle store, just go to STUFF TO BUY to see all the different kinds of products you can create and check the PRICE LIST there.
Sending e-Cards are FREE! Simply click on Get Started, create your Gal and when she is ready, click on the green e-Card button (located on the left side.) If you is your Gal is already saved in your account, click My Account, My Saved Gals at the top, then click Select under the Gal you want to use and finally click Send E-card on the right Nav. Now select any one of the cute layouts, add your text and at the top enter the email address you would like to send this to. If you enter a comma between each email address, you can send up to 10 at one time. Don't use a semicolon or enter more then 10 email addresses at a time or they will not go through. Have fun!
The printers we use are high end, color laser printers and we print on non glossy, 100 pound card stock that we professionally cut so your cards have a nice clean edge. Additionally, our Gals love the environment, so we use paper that is 20% post consumer recycled - the highest percentage we can use and still offer a white, smooth paper!
In order to receive our exciting newsletter, at the time that you registered you needed to check the box that said you agreed to receive our emails. If you did not do this, it's not too late. Here is all you need to do...
Simply go to MY ACCOUNT
Click on EDIT YOUR PROFILE
On the next page click on SUBSCRIPTIONS
Look at the box across from the words "Design-Her Gals Special Offers."
Click YES and then SAVE
Also, if you have a high spam filter, make sure you adjust the setting so you allow our emails to arrive in your box!
That's it.....now watch for your email!